Credit Controller

Credit Controller Permanent Stoke on Trent £28,000 (40 hours per week flexible)   Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Credit Controller.   The Overall purpose of the Credit Controller is to deliver a seamless credit control service to internal and external Clients on all matters relating to the collection and reporting of customer debt. Maximising collection performance whilst capturing full visibility of our client’s debtor ledger profile. Proactively supporting the wider team by liaising with client accountants, surveyors and clients, to enable an efficient and effective credit control service to our clients and stakeholders. At all times ensuring RICS compliance regulations are followed and achieving best practise in all operations. Duties to include: Responsible for Real Estate Management credit control Ownership for the collection of rents and service charges within a specific timeframe, particularly around lease quarter days Contacting tenants by telephone, e-mail and post. Proactive tenant contact assisting the identification of disputes and potential nonpayers Drive the delivery of debt collection, meeting departmental KPI’s, SLA’s and internal targets Work with cashiering team to ensure accurate and timely cash allocation Maintaining tenant ledgers including reconciliations and contact information Timely management of tenant accounts when chasing debt Maintaining accurate debt commentary and categorisation Providing advice to stakeholders on the status of the debt and suggested next steps Liaising with enforcement officers and solicitors in debt escalation matters Management of unallocated cash and assistance to clear of income items from the bank reconciliations Regular and periodic reporting to internal and external clients within excel and system generated reports Participate on conference calls and meetings with Surveyors, Client Accountants and in some cases, Clients, to report the progress of the debts. Be an active member of the Credit control team and contribute to team meetings Regular review and update of process notes and other internal documents  Contribute to continuous improvement in our process and procedural sphere   You may also be requested to undertake various adhoc tasks to assist with the department. No job description can fully cover every issue which may arise within the post and the post holder is expected to carry out other duties from time to time that are broadly consistent with those in this job description.   In order to be successful in the role of Credit Controller you will: Strong organisation skills to prioritise and plan workload Ability to escalate appropriately when necessary Ability to work on own initiative Works effectively within a team Demonstrable achievement of KPI’s and internal team targets Property management knowledge Experience of high volume collection environment Experience working with reporting in excel Experience liaising and working closely with stakeholders at all levels Excellent communication skills are required, both verbal and written. Proactive and driven individual that can show a passion and commitment Studying toward ICM professional or qualified by experience   The role is working within a beautiful open plan office, with a friendly team. Progression and development opportunities in abundance. You will work 40 hour per week, Monday – Friday, in the office working flexibly between the hours of 7.30am – 5.30pm. If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Jo Glover. Alternatively, submit your application for consideration.   Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you in regards to any other suitable vacancies