Service Desk Engineer

LYON is a managed IT services provider to the creative sector based in central London and currently serves over 5000 users and 100+ companies based over 15 countries. We are a dynamic and fast-growing company that truly values and is reliant upon our people, our culture and our commitment to excellence. An opportunity has arisen for a Service Desk Engineer to join the team in our London office, providing unparalleled service excellence to our clients across the UK. Skills: You will have good knowledge of Windows Workstations Hardware Experience supporting Microsoft software (Office, Exchange, Active Directory, Server etc.) Good understanding of the Network Stack (TCP/IP) Microsoft 365 Exchange, Microsoft SharePoint Online, Google Apps Experience supporting macOS software (Office, macOS, Open Directory, ServerOS) and macOS hardware knowledge is advantageous. Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous but not a deal breaker. Have expereince of working on client site, supporting users in person. This role would require you to; Minimum 2+ years of working with an IT managed service provider You should have excellent communication skills Excellent Troubleshooting Skills Be a keen and a fast learner and be enthusiastic about helping users. Confident communication skills across phone, email and face-to-face Sound organisational ability and able to prioritise Ensuring SLA’s are met; time to respond, time to resolve and first-time-fix. Willingness to gain relevant qualifications and accreditation's The Package Working hours will be 40 hours a week during standard business hours (Monday – Friday, between 9am – 6pm UK time) Offices located in Central London, Near Monument Package dependent on experience 22 days’ annual leave + Bank Holidays - increasing up to 25 days over the first 5 years of service. Monthly team events out of the office. Continual professional development plans Loads of social activities! Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.