Account Director - Microsoft Cloud Solutions

Working with a leading IT Services and Microsoft Partner, specialising in delivering cutting-edge Microsoft Cloud solutions to empower businesses with secure, scalable, and efficient IT environments. Their expertise spans Microsoft 365, Azure, Modern Workplace, and Security Solutions, offering comprehensive services to a broad range of industries. We are seeking an experienced and driven Account Director to join the growing team and help shape the future of their customer relationships and service offerings. Role Overview: As an Account Director, you will be responsible for building and managing relationships with key clients, ensuring their IT strategy aligns with their business goals. You will act as a trusted adviser, leveraging your knowledge of Microsoft Cloud technologies, including Modern Workplace and Security solutions, to provide tailored solutions that drive value and long-term success. Your primary focus will be on business development and client retention, ensuring revenue growth and high levels of customer satisfaction. Key Responsibilities: Client Relationship Management: * Act as the main point of contact for a portfolio of clients, maintaining and nurturing strong, trusted relationships at senior levels. * Understand client needs, business challenges, and goals to align Microsoft Cloud solutions with their IT strategies. * Regularly engage with clients through meetings, calls, and strategic reviews to ensure satisfaction and identify upselling opportunities. Business Development: * Drive revenue growth through the identification and development of new business opportunities within existing accounts and new prospects. * Collaborate with the sales and technical teams to develop and deliver proposals, pitches, and presentations to secure new business. * Achieve or exceed sales targets and KPIs for client retention, revenue, and profitability. Solution Expertise: * Provide clients with expert advice on Microsoft Cloud technologies, focusing on Microsoft 365, Azure, Modern Workplace, and Security solutions. * Stay up to date with the latest advancements in Microsoft technologies and IT security to ensure clients are receiving best-in-class services. * Work closely with technical teams to design and implement solutions that meet client requirements and deliver measurable value. Strategic Account Planning: * Develop and execute strategic account plans to achieve business growth and ensure long-term client satisfaction. * Monitor and report on account performance, including client feedback, satisfaction levels, and service delivery success. * Forecast sales revenue and provide regular updates to senior management on the status of accounts. Collaboration and Leadership: * Work closely with cross-functional teams, including pre-sales, technical consultants, and project management, to ensure seamless service delivery. * Serve as a mentor and leader within the sales team, sharing knowledge and contributing to the overall success of the business. Key Skills & Qualifications: Proven Experience: * Ideally 5 years’ experience in an Account Director or senior client-facing role within direct sales IT services, ideally working with Microsoft technologies. * A strong track record of managing and growing accounts, meeting sales targets, and delivering exceptional client service. Technical Expertise: * Strong understanding of Microsoft Cloud technologies, including Microsoft 365, Azure, Modern Workplace, and IT security solutions. * Experience working in a Microsoft Partner environment is highly advantageous. Sales and Business Acumen: * Demonstrated ability to identify and capitalise on business opportunities, both within existing accounts and new clients. * Proven experience in developing and executing account strategies and sales plans that drive growth. Client-Centric Approach: * Exceptional interpersonal and communication skills, with the ability to build strong client relationships and manage stakeholders at all levels. * A consultative mindset, with a focus on understanding client needs and providing tailored solutions