French Customer Advisor

Est-ce que tu parles français ? cherchez-vous à utiliser vos compétences linguistiques dans un nouveau rôle, si c'est le cas, lisez la suite Our client who are a long-established manufacturing company are looking for a French Speaking Customer Service Advisor to join their team in Central Bristol Working Hours 07.45 - 16.00 Monday - Thursday 07.45 - 13.00Friday You will work for a fantastic team and every Friday you get to finish work at 1pm to start your weekend Salary £31,500 12 months fixed term contract with the possibility of being extended Main Duties o Provide an accurate and efficient quotation service aiming to send out quotes within 48 hrs, meeting agreed deadlines and following up all quotations on a planned basis with the relevant Business Managers, updating the CRM package as appropriate. o Input data into the CRM package, ensuring accuracy. o Gain a general knowledge of all products, their application and pricing. o Provide fast and accurate information to customers, demonstrating excellent customer service at all times. o Deal with all customer enquiries and complaints within the designated geographic areas in a professional manner within 48hrs. o Liaise with and support field sales staff, make travel arrangements. o Proactively search on the database for customers' sites where AFG tests may be required, inform the relevant field sales staff, make appointments as appropriate. o Scheduling installations in designated territory and making travel arrangements. o Co-ordinating Service Technician's appointments on the Installation Calendar, organising installation documents and client paperwork o Generation of PCET reports and ensuring information is passed to the customer within a reasonable time. Skills Required to be successful o Experience in a fast-paced Customer Service oriented position. o Computer literate with experience in the use of databases (training in internal systems will be provided). o Experience of working with little supervision and the ability to prioritise own work. o Technical background useful but not essential. o Fluent in French, essential. o Fluency in another European language, in particular Spanish, desirable. o Good telephone skills, listening skills important. o General all round admin skills, with excellent written communication skills. o Flexible working attitude o Willingness to occasionally travel to exhibitions and trade shows in designated areas. Will involve overnight stays away from home. o Attention to detail and accuracy. Excellent Benefits 25 days holiday Profit share (paid twice yearly, July & December) Medicash (provides benefits such as cover for routine dental treatment £110 pa, optical £110 pa, prescriptions £30 pa) On site parking If you are interested in applying for this fantastic French Speaking role then please click apply