Maintenance Technician
30,000 - 35,000 + OTE
Working hours - Mon-Fri 09.00-18.00 - 40 hours per week
Location - Union Wharf, Greenwich & Dressage Court, Bethnal Green
Annual Leave - 25 days plus bank holidays
Our Client is a leading build-to-rent developer, investor, and operator. Our buildings are designed, managed, and operated for the rental market with a focus on a branded and professionally managed product. We pride ourselves on our customer focus, putting residents' needs at the centre of our business and aiming to provide the best in modern living. Since 2012 we have created around 2,000 residential units, primarily within London Zones 1-2. We employ c.60 professionals across the investment, development, management, lettings, and operation of our assets.
ROLE OVERVIEW
The Maintenance Technician is a key part of the residents' services team helping to provide an exceptional level of customer service and a hands-on approach to the resident journey. The main function of the role is to ensure that the apartments, the building, systems and equipment are kept in a safe working condition and maintained to the highest standard. There is an on-call requirement for emergency situations. The primary on-call contact is the Resident Services Manager, who would contact the Maintenance Technician if appropriate. A flexible approach to the needs of the business and requirement to assist with extra hours or change in normal working pattern if required during busy periods. For example, there may be a requirement to work at a weekend. Any additional hours for on-call emergency situations or weekend working will be compensated with time in lieu or overtime as requested.
KEY RESPONSIBILITIES
The role is required to undertake the following tasks as directed by the Residents Services Manager:
Ensure apartments are maintained to a high standard between tenancies, including painting and decorating and checking appliances
Respond to urgent and non-urgent maintenance issues in a timely manner and liaise with and assist Resident Services Manager where specific replacement parts may be needed
Have a thorough knowledge and understanding of the building including electrical, plumbing, plant, security, health and safety systems and equipment
Comply with all reporting and record keeping requirements
Perform planned preventative maintenance (including but not limited to ladder checks, water checks and life safety system checks)
Troubleshoot, fault-find and diagnose mechanical and technical issues
Handle basic repairs and maintenance to machines, equipment and structures ensuring minimum downtime
Assist Resident Services Manager in overseeing contractors when professional repairs are necessary
Other ad-hoc housekeeping, landscaping and maintenance duties as directed
Assist in the moving of furniture in and out of apartments prior to resident arrivals
Be proactive in the maintaining the high standards of our residential buildings
Maintain good control over stock levels and conduct regular stock takes of consumables
Assist in ensuring the safety and well being of all of those in the building and report any hazards or incidents immediately
Carry out weekly, monthly, and quarterly PPM building checks as needed
OTHER REQUIREMENTS
Have experience in a similar customer facing maintenance role. It would be desirable if the candidate has a working knowledge, or level of skill in painting and decorating, and joinery or carpentry.
Interact with the residents in a courteous and friendIy manner and assist when possible
Establish effective, professional, positive working relationships with colleagues as part of the residents' services team
Be responsible for personal health and safety at work
To take pride and care in personal appearance, presentation, and conduct
Comply with all relevant company policies and procedures Handle confidential information with due care and attention