Credit Controller

Our Client is a small but growing team, with a fast-paced workplace culture. They offer fantastic opportunities for you to build on your career due to continued growth.  Offering regular training and offices based within a 1-minute walk from Windsor & Eton Riverside train station, this is an amazing opportunity for anyone wanting to get into finance and further their career! Office hours are Monday to Friday 9am to 5:30pm.  Job Title: Credit Control Administrator Duties: Oversee all open loans, ensuring missed repayments are promptly recovered within the established collections process. Maintain updated statuses for all loans based on the repayment schedule and history. Be responsible for recording all chase notes, ensuring that all communication is clear and logged accurately per conversation. Accountable for accounts in arrears, ensuring sufficient follow-up and prioritization based on urgency. Adhere to daily processes meticulously, including monitoring incoming repayments and managing payment reminders and follow-ups. Determine appropriate times to request customers’ bank statements. Collaborate with the Customer Retention Team to identify customers who may require a payment plan. Take ownership of payment processing, ensuring a thorough understanding of different payment methods and accurate logging of each payment. Understand when to apply charges to a loan, such as loan extensions or legal actions. Be well-informed about each client's situation before initiating a call. Prepare for challenging conversations, having a clear objective before calling. Treat each customer with respect and maintain complete professionalism at all times. Work with the Customer Retention Team to identify customers eligible for further funding. Strive to achieve weekly and monthly targets, making them a priority. Manage all files on the server, ensuring each document is correctly named and organized consistently, and move files to the appropriate folders. Oversee the monitoring tool ‘Creditsafe,’ ensuring all customers and their businesses are registered and monitored on the platform. Required Qualifications Excellent communication skills Proficiency in CRM systems and data analysis tools Excellent organisational skills and meticulous attention to detail Excellent spoken and written communication skills Fluent in English 1 + years’ experience in credit control or a similar role