Technical Writer - £350 a day fully remote

Technical Writer - £350 a day - Fully remote The Technical Writer will be a member of the Digital Workplace team, dedicated to creating, maintaining, and enhancing knowledge assets including runbooks and process improvements. The Technical Writer plays a crucial role in managing and optimizing knowledge to improve service delivery and customer support. Key Responsibilities: * Work closely with subject matter experts and stakeholders * Analyse and categorize knowledge assets to ensure accuracy, relevance, and quality. * Utilise knowledge management tools and technologies, such as ServiceNow and confluence, to effectively capture and maintain Knowledge Articles. * Analyse data, and identify trends or patterns that drive continuous improvement. * Supporting transformation by creating regional alignment and global standards, along with best practices processes Qualifications: * Proven experience as a Technical Writer (ideally within Service desk or IT support) * Knowledge with management principles and best practices. * Proficiency in technologies, such as ServiceNow and confluence * Excellent written and verbal communication skills. * Strong analytical and problem-solving abilities. If you would like to speak about this role please apply! Technical Writer - £350 a day - Fully remote