Helpdesk Operative

Job Advert: Helpdesk Operative - Facilities Management** We are seeking a dedicated Helpdesk Operative to join our team in Goodge Street, working full-time on a permanent basis for our largest global client. This is an exciting opportunity to play a key role within our Facilities Management team, helping to ensure smooth day-to-day operations. *Key Responsibilities:* * - Managing the helpdesk, handling incoming calls and responding to emails promptly and professionally. * - Raising both **Pre-Planned Maintenance (PPM)** and **Reactive Maintenance** tasks for engineers to complete. * - Monitoring and ensuring tasks are completed in line with **Service Level Agreements (SLA)** and **Key Performance Indicators (KPI)**. * - Liaising with engineers and ensuring all maintenance issues are addressed and resolved efficiently. Role Details: * Location: **Goodge Street**, London * Hours: **Monday - Friday, 8am - 5pm** * Salary: **£26,500** * 33 days holiday (including bank holidays) Requirements: * Experience working in a helpdesk or customer service environment, preferably within **Facilities Management**. * Strong communication skills with the ability to manage multiple tasks effectively. * Proficiency in using helpdesk software and basic IT systems. * Ability to work independently, meet deadlines, and maintain high standards under pressure. Join a dynamic team where your role will have a real impact on the operational success of a global client. Apply today