Sales Advisor - Telematics (Account Management)

Account Manager Crewe £25,000 - £27,000 per year (Up to £45,000 OTE) Full-Time, Permanent About the Role: Nter Talent is proud to support our client, a leading multinational company operating across 19 countries on five continents, in their search for a Account Manager to join their team in Crewe. Our client specializes in delivering top-tier business services, with a strong focus on the logistics industry. As an Account Manager, You will be responsible for the understanding of the drivers behind customers wishing to close their accounts by analysing and exploring current data on various CRM systems. With the intention to deliver to the wider business reports of why customers leave. Key Responsibilities: Oversee customer growth, training, and development of best practices to continually drive business value and return on the customer’s investment. Guide customers and promote the  product/service catalogue whilst creating longer and stronger contractual relationships  Be the single point of contact and escalation for the customer. Including directing customers quickly and efficiently to additional help resources such as Help & Training within the application, personally helping with questions/issues. Increase customer retention and adoption rates by regular check-in calls and account reviews to assess and track levels of satisfaction. Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable. What We’re Looking For: Proactive team player with innovative ideas to inspire client loyalty and adoption Strong interpersonal skills and experience initiating and building positive relationships Commercial acumen with good track record of similar roles responsibilities with significant commercial results Strong organisational and time management skills with the ability to manage multiple projects simultaneously Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition What’s On Offer: Competitive base salary of £25,000 - £27,000 per year with an OTE of £45,000 Extensive training and opportunities for continuous professional development. Clear pathways for career advancement within a global organization. A supportive, collaborative team environment. A modern office location in Crewe with excellent amenities. Job Type: Full-time Pay: £25,000.00-£27,000.00 per year Additional pay: Bonus scheme Commission pay Performance bonus