Company:
CBSbutler Holdings Limited trading as CBSbutler
Location: Newcastle upon Tyne
Closing Date: 04/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Customer Service Support
+6 months +
+On site in Newcastle
Skills:
+Previous Customer Services experience
+Previous Back Office experience including letter writing
As a Customer Service Support, you will handle all aspects of customer contacts via telephone and written correspondence and forms.
To act as the first point of contact for JPM POca account holders via telephone, written correspondence and forms To guide account holders accurately and professionally through business processes enhancing the customer experience Investigation work to reunite customers with their funds Adhere to and be familiar with Policies / Procedures, processing rules and POca systems To cross-train in all business areas so that cover can be provided for other Contact Centre staff as required Adhere to agreed call/ written quality standards To follow the DXC.Technology and J.P.Morgan administration policies and procedures with a common sense approach
Skills Required:
Previous experience of working in a Contact Centre (desirable 1-2 years however not essential as full training will be provide) Previous Back Office experience including letter writing (desirable 1-2 years however not essential as full training will be provide) Previous input capture experience, prepping mail, scanning documentation (desirable 1-2 years however not essential as full training will be provide) Excellent telephone manner (essential) Ability to work on your own and as part of small team (essential) Desire to go the extra mile for the customers and enhance their customer journey (essential)If you'd like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch to discuss further
+6 months +
+On site in Newcastle
Skills:
+Previous Customer Services experience
+Previous Back Office experience including letter writing
As a Customer Service Support, you will handle all aspects of customer contacts via telephone and written correspondence and forms.
To act as the first point of contact for JPM POca account holders via telephone, written correspondence and forms To guide account holders accurately and professionally through business processes enhancing the customer experience Investigation work to reunite customers with their funds Adhere to and be familiar with Policies / Procedures, processing rules and POca systems To cross-train in all business areas so that cover can be provided for other Contact Centre staff as required Adhere to agreed call/ written quality standards To follow the DXC.Technology and J.P.Morgan administration policies and procedures with a common sense approach
Skills Required:
Previous experience of working in a Contact Centre (desirable 1-2 years however not essential as full training will be provide) Previous Back Office experience including letter writing (desirable 1-2 years however not essential as full training will be provide) Previous input capture experience, prepping mail, scanning documentation (desirable 1-2 years however not essential as full training will be provide) Excellent telephone manner (essential) Ability to work on your own and as part of small team (essential) Desire to go the extra mile for the customers and enhance their customer journey (essential)If you'd like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch to discuss further
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CBSbutler Holdings Limited trading as CBSbutler