Customer Recovery Advisor

As a Customer Recovery Advisor, you will be an integral part of the financial services family. Working closely with our customers and your colleagues you will deliver a solution focussed approach to what can be challenging and complex situations. The ideal candidate will be bright, confident, and able to think on their feet with a truly customer focussed approach. N Brown – who we are and why work for us? At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer.’ Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture. We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible. In May 2024 we were delighted to be named one of The Sunday Times Best Places to Work 2024. We work hard to create a happy and inclusive culture for everyone and we’re so proud to have made this list - as voted for by our very own colleagues! What will you do as a Customer Recovery Advisor in FS at N Brown? Interact with customers who may be in arears Negotiate payment plans Take payments Log and resolve complaints Assist with budgeting Assist with repayment offers Deal with disputes Maintain personal records Assist vulnerable customers What skills and experience will you have as Customer Recovery Advisor? Ability to operate in a regulated environment Ability to operate and interact using multiple contact channels (Telephony, Written, Digital) Driven and Able to work to KPI’s Problem solver Solution focused Ability to review and analyse information at a fast pace Ability to remain controlled in a challenging environment Ability to utilise multiple IT platform Demonstrate N-brown behaviours What’s in it for you? 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days Annual bonus scheme Enhanced maternity and adoption leave Access to Apricity, a self-funding IVF benefit at a reduced rate Company pension with up to 8% N Brown contribution Mental Health support both internally and externally, including access to our wellbeing champions and counselling services A range of financial wellbeing support Colleague discount across all N Brown brands Onsite café with subsidised rates and local restaurant discounts! Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice Ways of Working For this role, the expectation would be 5 days per week onsite at our head office. Our Head Office is located in the Northern Quarter in Manchester City Centre. So, if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat! Our promise to you: We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. What happens when you apply for this Customer Recovery Advisor role at N Brown? As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck