Customer Service Manager

Position: Customer Service Manager Location: Dartford Type: Permanent Days: 5 days a week in the office (split across 2 sites in Dartford) Hours: 8am-5pm (1 hour lunch) ***Benefits: Free lunch every day, gross profit bonus scheme, increasing annual leave up to 24 days*** My client is looking for a strong people manager to motivate and lead a team of 9 customer service professionals in Dartford. The team is responsible for processing circa 600 orders per day across a product range of 6000+ items sold to the construction industry. This role involves: Motivating and managing a team of 9 customer service professionals including 1 remote team member Monitoring performance against key metrics including: OTIF dispatch, Credit % of sales, accuracy, response times, volume of orders processed, volume of calls taken and value of upsells Attending weekly Head of Department meetings, Operations meetings and department meetings and making active contributions Working closely with Transport Manager and Sales manager to resolve operational issues and improve service to loyal customer base Analyse data against service level targets and champion a continuous improvement environment Hold 1-2-1s, performance reviews and progression reviews with team, outlining clear career paths and opportunities to developThe perfect Manager for this team Passionate about working collaboratively with other departments Nurturing and motivating approach to team management Previous experience manager a team of 5+ in an order processing environment Experience building reports in Excel- data extraction from CRM system or similar.Next Steps I will be conducting interviews for this role on behalf of my client immediately. If you are interested, please upload your CV and I will reach out to suitable applicants. Interviews with my client will be held w/c 18/11/24 with a 2nd stage and final interview w/c 25/11/24. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website