Audio Visual Service Engineer

Job Description Audio Visual Service Engineer Location: Reading / M4 Corridor Salary: £32,000 to £40,0000 Company Overview: The hiring company are a leading provider of cutting-edge audiovisual solutions, delivering state-of-the-art technology and comprehensive support services to clients across the UK. Their dedication to exceptional customer service has established them as a trusted partner in the AV industry. They are currently seeking a skilled Audiovisual Service Engineer to join a dynamic team, responsible for managing service contract emergency call-outs and planned maintenance visits on behalf of their client. Role Overview: The Audiovisual Service Engineer will provide on-site technical support to clients, ensuring the optimal performance of audiovisual systems. This role involves responding to emergency call-outs, conducting scheduled maintenance visits, and managing various administrative tasks, including accurate logging and reporting. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in a fast-paced environment. Key Responsibilities: Emergency Call-outs: * Respond promptly to emergency service requests, providing on-site troubleshooting and repairs for audiovisual systems. * Ensure technical calls are managed within a 2-hour response time and arrive on- site within 24 hours. * Maintain clear communication with clients and the service team regarding the status and resolution of issues. Planned Maintenance Visits (PMV): * Conduct regular maintenance visits as per the service contract schedule. * Accurately log details of each visit, including serial numbers of equipment serviced, using the company's CRM system. * Take and maintain drawings and pictures relevant to each service contract for reference and documentation. * Identify potential issues during maintenance visits and recommend proactive solutions. * Provide feedback to the Service Contract Manager after each visit to ensure continuity and customer satisfaction. Technical Support & Troubleshooting: * Provide expert technical support for a range of audiovisual equipment, particularly with Yealink and Logitech systems, ensuring that skills are kept up to date. * Maintain a log of supplier and manufacturer support contacts to facilitate on-site resolutions. * Collaborate with the internal support team to escalate and resolve complex technical issues. * Document all service activities, including repairs, maintenance, and client interactions, in accordance with company procedures. Client Relationship Management: * Build and maintain positive relationships with clients, ensuring a high level of customer satisfaction. * Provide clients with technical advice and guidance on system operation and maintenance. * Work proactively to elevate the service contract experience for customers. Diary & Job Management: * Independently manage your own diary, scheduling and prioritising visits to meet service contract requirements. * Log all details and actions on tasks in the CRM system, ensuring accurate records are maintained. Vehicle & Equipment Management: * Ensure the upkeep, cleanliness, and audit compliance of the company vehicle. * Maintain demo stock and ensure all equipment is ready and available for client demonstrations when required. * Adhere to the company's PPE and dress code standards for all site visits. Ad Hoc Responsibilities: * Provide internal AV support for the office as needed. * Continuously manage your own training and professional development to stay current with industry trends and technologies. Required Skills & Experience: Technical Expertise: * Proven experience as an audiovisual service engineer or similar role. * Strong understanding of audiovisual systems, including installation, configuration, and maintenance, particularly with Yealink and Logitech systems. * Proficiency in troubleshooting and resolving technical issues with AV equipment. Certifications & Qualifications: * Relevant technical certifications (e.g., CTS, Crestron, Extron, AMX) are highly desirable. * Electrical or electronics engineering qualification (HNC/HND or equivalent) is advantageous. Communication & Organisational Skills: * Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical clients. * Strong organisational skills to manage schedules, logs, and client interactions effectively. * Strong written skills for documenting service activities and reporting. Problem-Solving Ability: * Ability to work under pressure and manage multiple tasks simultaneously. * Proactive approach to identifying and solving technical issues. Flexibility & Availability: * Willingness to work flexible hours, including weekends and evenings, as required for emergency call-outs. * Valid UK driving licence and willingness to travel across the UK for on-site visits. Benefits: * Competitive salary and overtime pay. * Company vehicle and mobile phone. * Pension scheme and private health care. * Ongoing training and professional development opportunities. * Supportive team environment with career progression prospects