Service Delivery Manager

My client, a well known Facilities and Maintenance provider who look after Luxury Retail clients are recruiting for an experienced Service Delivery Manager to join their team based in Basildon Essex A Technical background is advantageous for this position and you must be willing to travel to parts of the UK and Europe occasionally Key Responsibilities: * Visiting and promoting strong client relationships Sub-Contractor Management: Sourcing, vetting, onboarding, and conducting regular reviews with subcontractors to maintain quality standards across sites and within office administration. * Project & Contract Mobilisation: Overseeing initial client enquiries, site surveys with subcontractors, working alongside the estimator to deliver timely estimates, and managing the mobilisation of projects. * Quality Systems (ISO 9001 and 14001): Assisting in the maintenance and management of our ISO 9001 and ISO 14001 quality systems and taking responsibility for these systems following training. * Health & Safety: Managing internal health and safety protocols alongside our consultant to ensure compliance. * Client Meetings: Supporting the Business Development Director (BDD) in service review meetings when required. What we are looking for: * Impeccable Customer Service and the ability to grow and develop Clients Proven experience in managing subcontractors and delivering high-quality service. * Strong project management skills with a track record of successful project mobilisation. * Familiarity with quality management systems (ISO 9001 and 14001) is desirable. * Knowledge of health and safety regulations and compliance. * Excellent communication skills and the ability to build relationships with clients, subcontractors, and team members. * Willingness to travel within the UK, Ireland, and occasionally Europe