Junior After Sales Administrator

Location: Kettering Salary: Competitive Contract Type: Permanent Hours: Full time, 8.30am – 5pm We have an exciting opportunity for an enthusiastic & motivated Junior After Sales Administrator. Wicksteed Playgrounds are the UK’s leading manufacturer and supplier of play and Leisure equipment & have been designing; manufacturing; installing; landscaping and maintaining playgrounds since 1918. From playground design and engineering to sales and installation, our comprehensive range of playground services would not be possible without the experienced and diverse team at the heart of Wicksteed. OUR IDEAL CANDIDATE SHOULD Have excellent telephone manner Be able to keep calm under pressure Be skilled in managing multiple projects simultaneously Prioritise workflow Have excellent attention to detail Be able to problem solve effectively Possess excellent teamwork and collaboration skills Maintain exceptional communication skills YOUR MAIN DUTIES WILL INCLUDE To deal with customer enquiries, identify parts/services required, raising of quotes and prepping orders received. To work with the Customer Services Administrator to ensure the efficient processing of complaints, Take & Fit and remedials and that full back up is provided during busy periods and periods of absence such as holiday and sick leave.  Liaising with customers, internal departments and contractors and being able to identify what assistance is required and process as necessary. To collate and maintain a spares library in conjunction with other members of the After Sales team to ensure the efficient and accurate quoting of spare parts. Ensuring computer records are well maintained. Working with all departments to implement preventative measures to stop reoccurring remedials/complaints. Co-ordinating requirements with our factory. To carry out miscellaneous tasks, as directed by the Senior Aftersales Administrator, and/or Head of Customer Services and/or Company Directors. WHAT WE OFFER Attractive salary Pension scheme 25 days holiday along with bank holidays Early finish on Friday’s (4pm) Access to offers and services available through HR software and our lead trade body. Potential to receive monthly rewards Long Service awards We provide full in-house training for all of our roles, heavily supported by our existing team so if you are interested in joining our dynamic, in-house After Sales team please submit your application along with your CV. Wicksteed is an equal opportunities employer - applicants will not be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief, or sexual orientation. You may have experience in the following roles: After Sales Administrator, Customer Services Administrator, Sales Support Administrator, Junior Administrator, Customer Care Coordinator, Spare Parts Administrator, Client Services Administrator, etc. REF-(Apply online only)