Duty Manager (Aquatics)

About the Job As a Duty Manager you will be reporting to the Assistant General Manager, your responsibilities will include the day-to-day running of wet side, including; health and safety on poolside, managing the lifeguard team, coordinating wet side timetables, events and rotas, as well as acting as duty manager for the leisure centre. Ultimately, you will ensure all operations flow smoothly and help us meet our company goals. Key Responsibilities include: Opening and Closing of site, and being first point of contact for any queries whilst on duty.  Supervise and coordinate regular maintenance and cleaning of the facility. Responsible for the daily, weekly and monthly pool plant operations, tasks and checks. Deal with any H&S incidents, accidents, safeguarding concerns & report on the management system. Perform pool hygiene & safety checks.  Coordination of events and activities like gala’s and holiday camps.  Provide first class customer service to all users of the facility Address any customer queries or complaints About you To be successful in this role, you will have  Previous experience of wet side operations within the leisure sector Previous supervisory experience The ability to communicate clearly, influence and motivate staff.  Experience of working within a Health & Safety critical environment with the ability to understand and implement legislation in the operational environment is essential. Qualifications Required Ideally hold or work towards a National Pool Lifeguard Qualification (NPLQ) Ideally hold or work towards a First Aid at Work Qualification Ideally hold or work towards a Pool Plant Operator Qualification In return Lampton Group will offer you  Free parking at all Leisure Centre Sites 22 days holiday allowance, plus bank holidays Free gym membership  - discounts and offers from top brands and services Enhanced Maternity and Paternity leave  Pension Scheme   Refer a Friend Scheme offering up £250 for each new employee referred Staff wellbeing services, including access to online GP, occupational health and EAP Flu Jabs    Eye care vouchers and support towards glasses  Cycle to work scheme  Electric Car salary sacrifice scheme  Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. About Lampton Group The Lampton Group of companies (the “Group”) was established by the London Borough of Hounslow (the "Council") in 2012 in order to fulfil two main objectives: to deliver social value services on a local level; and to be commercial; fostering an entrepreneurial spirit and promoting growth. The Group has a social heart with a commercial head and delivers outstanding services across the Borough of Hounslow. We are made up of five distinct business areas: Services - delivering first class repairs, maintenance, and facilities management to Council and Lampton Group owned residential housing. Recycle - delivering domestic refuse and commercial waste collection as well as recycling services. Greenspace - delivering horticulture and conservation services, and parks maintenance. Leisure – delivering six leisure and sports centres, with facilities offering everything from state-of-the-art gyms, multiple swimming pools, tennis courts, soft play, a running track and more. Homes – delivering up to 1500 new build homes over the next 5 years by re-developing local authority land into residential and mixed-use projects. Our companies represent a bold, new and ambitious approach by a London Borough. Underpinning everything we do are our CORE values: Customer First. One Team. Respectful. Energised. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.  Important information: This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA)