Service Advisor

Service Advisor A bit about us: Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth, development, and a commitment to excellence. We have been a leading automotive group in Letchworth for 35 years. Norton Way is a subsidiary company of Marubeni Auto Investment (UK) Limited and Marubeni Corporation (Tokyo) We've cultivated a culture of innovation, service, and dedication to our customers. Norton Way Group spans 7 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands, including Honda, Kia, Nissan, Mazda and Peugeot, and an award-winning corporate department. Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff. Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role. Our Mazda dealership has been recognised in many award categories, including Mazda Elite Club every year between 2014 and 2022 (top 10% of Mazda dealerships), Technician of the Year 2018, 30-year service award, Mazda Sales Dealership of the Year 20-2021. What you will be doing: Our Service Advisors are an integral part of our business and one of the most important customer-facing roles across the business. Service Advisors arrange for customers' vehicles to be booked in for services of repairs Assist in the planning of the workshop, and liaise with internal departments including parts and the workshop, whilst being able to understand the instructions provided to complete works/ Job cards Record work completed, contact customers if additional work is required, check vehicles coming through the service department Keep our customers updated at every stage on the progress of their vehicle, and ensure we meet the customer lead timescales. What we need from you: Full manual driving licence Previous experience working within an automotive service department You will be patient and a good listener, with outstanding communication skills both in person and on the telephone Must be computer literate with knowledge of MS Office packages We are overjoyed to announce yet another Great Place to Work certificate. In September 2024, we were presented with the UK’s Best Workplace in Retail, Hospitality & Leisure 2024 certificate. Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively; in 2022 and 2023. In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and supportive environment. Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023. Join us on a journey where success is celebrated and built upon a foundation of inclusivity, well-being, and exceptional leadership. Location: Norton Way Mazda Norton Way North, Letchworth, Herts. SG6 1BL Salary: Basic £26,000 per annum, plus commission Hours: Monday to Friday, 08:00 to 18:00 Benefits:32 days annual leave (including bank holidays). Holiday allowance increases after 4 years of service. Annual leave purchase scheme. Your birthday off paid. Family-friendly benefits including Life Assurance from day one of joining us. Enhanced maternity, paternity & adoption packages. Reduced rates on vehicle purchases & maintenance. Recognition of long service, every 5 years. Norton Way “Flecks of Gold” . Free eye tests. Improved Employee Assistance Programme. Tech purchasing benefits. Cycle to Work Scheme. Staff referral bonuses, along with access to our benefits portal, offering 100's of savings for retail stores and hospitality venues. REF-(Apply online only)