Patient Administrator

Job Title: Patient Pathway Administrator Location: Alder Hey Hospital, Eaton Road, Liverpool, L12 2AP Hours: 37.5 per week Monday - Friday 8.00am - 4.00pm / 9.00am - 5.00pm Trust Location: Alder Hey Children's NHS Foundation Trust Role type: Temporary for 3 months with possibility of extension What you'll be responsible for: Provide a comprehensive administrative service within the Clinical Business Unit. The post holder's main duties will include planning, organising, directing and coordinating the work of the department Communicate professionally and effectively with patients/parents/carers, the general public and all internal and external agencies both verbally and non-verbally in a timely manner Typing of minutes of meetings and general departmental correspondence when required and within locally agreed timescales. Work in conjunction with Consultants and Central Admissions Office in relation to managing waiting lists, admissions, operating lists, adhering to the Patient Access and Bed Management Policy at all times Answering telephone calls and dealing with queries as quickly and efficiently as possible This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience. You'll learn the following whilst working at the trust: An in depth understanding of the roles and responsibilities involved in working within the NHS Knowledge of the systems used, to effectively complete your role to the highest standard at all times A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation You'll have the following skills/experience: General knowledge of office/administration procedures Customer service experience via telephone Minute Taking and strong typing skills Knowledge of Alder Care system (highly desirable) Enthusiastic, confident approach to change, calm and reliable under pressure As a member of NHS Professionals, you have fantastic benefits: Competitive pay rates- work this week, get paid next week Essential support when you need it- 24/7 365 days- call us anytime Multi locational- work across neighbouring Trusts Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements Training and development opportunities- Keep up with the essentials and more Build holiday allowance for every shift you work- your work life balance is important to us Stakeholder pension scheme available- a flexible future for you and yoursWho are NHS Professionals? We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members. As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply. Apply Today By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas. Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion. NHS Professionals manage your data, please see our Privacy Notice on our website