Account Manager

Company Profile

CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Account Manager to join the team located in London. This role is a great opportunity to manage a prestigious TFM account, with the opportunity to develop in their career and next step.

Purpose Of The Job

Providing leadership, management, and development of a defined contract, ensuring financial, and operational commitments are met and exceeded.

Key Responsibilities

1. Provide leadership, and that contractual commitments are met and exceeded.
2. Managing hard and soft services (team of engineers, postroom, workplace coordinators and outsourced cleaning, security, recepton etc.)
3. Creating and presenting reports for Monthly, Quarterly and Annual strategy meetings.
4. Accurate forecasting of P&L, delivering against or exceeding plan.
5. Reporting monthly back to the business on overall deliverables and performance of the contract.
6. Maintain a strong client relationship with key stakeholders.
7. Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.
8. Ensuring business policies and processes are effectively communicated, and implemented within the contract.
9. Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and subcontractors activities, and are regularly review.
10. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.
11. Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
12. Working with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
13. Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
14. Driving innovation through meeting with supply partners and proposing best in class technology. Also working with the onsite team to ensure process are efficient and effective.
15. Accountable for contractual compliance including producing and submitting variations when required.
16. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
17. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
18. Promoting and maintaining the RISE Values of CBRE
19. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
20. Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
21. Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts
22. Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.


Accountabilities

• Accountability to the CBRE functional heads, as appropriate.

• Accountable day-to-day to the relevant client contacts.

• Line management responsibility for a large contract team and indirectly for relevant sub-contractors.

• Financial responsibility for the delivery of Plan commitments for the contract.

Person Specification
Training

• Incumbents must be able to demonstrate a career showing continuous personal development.

Experience

• Managerial experience at Contract Manager or above within technical and/or TFM experience is essential.

• The development and review of teams, appraisal, and the application of effective people management practice.

Character

• Excellent motivational and influencing skills, with high levels of personal integrity.

• Has vision, and able to communicate this effectively. A role model for customer service excellence.

• Analytical.

• Creative.

• Able to contribute effectively across all business activities.

• Politically astute.

• Incumbents must have a high level of energy, be self- starters, confident and stable in manner.

• Organised, able to prioritise and deliver within high pressure, business critical environments.

Circumstances

Incumbents will be required to travel on occasions to support operational delivery, and participate in training
and business review. Some overnight stays may be needed.