Operations Manager

Operations Manager West London Repairs, Voids, FRA and EICRs £80k + Package The Role: As an Operations Manager, you will be the operational lead for a Joint Venture contract between a Housing Association and Main Contractor delivering repairs, voids and planned works within a stock size of 39,000 homes. The role is based in Ealing, the properties they maintain within this contract cover a large geographical area and span the M4 corridor, Hampshire area and across London. You will be responsible for at least 5 direct line reports with an overall team in excess of 200 employees. Responsible for delivering repairs, voids, and planned works to ensure seamless co-ordination and efficient operation of all departments. Key Responsibilities: Oversee and manage the delivery of repairs, voids and planned works within a stock size of 39,000 homes Collaborate with the management team to align administrative and financial processes with operational goals and objectives Ensure compliance with company policies and procedures Analyse data and provide insights and recommendations to support decision making Foster a positive and collaborative working environment, promoting professional growth and development among team members Lead and manage a team, providing guidance, support and development opportunities Foster a collaborative and high performance culture, promoting accountability and continuous improvement Ensure administrative processes are efficient, compliant and supportive of operational objectives Provide effective leadership, a demonstrable strong approach to mentoring and motivation of staff within the Branch team by setting a clear direction for the contract(s) and leading by example. Develop sustainable key Client/Stakeholder relationships, ensuring a high quality of customer engagement and involvement Ensure the customer experience is central to all activities and embedded in all stakeholders of the Branch/Contract operation to ensure an efficient and productive service is delivered to service users and client Review, monitor and control Contract performance to ensure delivery of P&L is in line with or exceeding agreed budget levels. Ensure at a minimum monthly structured reviews of the Contract that demonstrate stringent controls on all aspects of our cost base, work in progress, debt, operational productivity and other KPIs Demonstrate control over all business governance, risk management processes and adherence to delegated authorities. These include daily weekly, monthly and annual planning of resources including office staff, together with a demand-based approach to directly employed and subcontracted skilled trades Experience: Proven experience in the above duties A minimum of 3 years experience in managerial role within the social housing sector to include local authorities and property services Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborative with diverse teams Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines Operations Manager West London Repairs, Voids, FRA and EICRs £80k + Package