Service Controller

Service Controller £24,000 per annum Permanent Commutable from Wrexham, Ellesmere, Oswestry Working hours are Monday -Thursday 8.45am to 5pm and Friday 8.45am-4.30pm Additional benefits: Yearly salary enhancements 25 days holiday + bank holidays Free parking Friendly team Free fruit Full training provided The Role: We are currently recruiting a Service Controller for a reputable company that provides premium equipment to a variety of industries. This role will suit a candidate with strong customer service and administration skills. The responsibilities of the Service Controller: Assisting service department, handling calls and dealing with enquiries. Managing key accounts Preparing estimates for repairs and progressing with the customer. Answering phone calls from customers requesting breakdown assistance, parts and general enquiries General administration duties, such as collecting and processing engineer's paperwork. Maintaining records for monthly KPI information, completing KPI reports. Controlling and monitoring work in progress. Processing invoices and purchase orders The successfully appointed Service Controller will have: The ability to provide excellent administration and customer service. Strong IT skills (Google Suite and Microsoft packages) Excellent communication skills both verbal and written. Attention to detail. The ability to work productively in a fast working environment. Manufacturing or service background (desirable). Working knowledge of SAP (desirable as training will be provided). The Client Our client prides themselves on their innovation, service and performance. They are committed to delivering expert advice and excellent customer service. This is a fantastic opportunity where extensive training is provided. Friendly Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career. Additional skills and job titles: Administrator, Administration Assistant, Customer Service Advisor. To Apply This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days, you have not been successful on this occasion. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position