Technical Support Engineer

About Us: Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach. Netwrix empowers security professionals to face digital threats with confidence by enabling them to identify and protect sensitive data as well as to detect, respond to, and recover from attacks. More than 13,500 organizations across 100+ countries rely on Netwrix solutions to strengthen their security and compliance posture. By reducing the cybersecurity burden with Netwrix, organizations concentrate on advancing their cause while reducing cyber risk. With more than 15 years of expertise in the field, Netwrix continues to expand its market presence through innovation, organic growth, and strategic acquisitions (Stealthbits, StrongPoint, Anixis, NNT, PolicyPak, UserCube, Mateso,Imanami, CoSoSys, Remediant). Our journey is further strengthened by the backing of the renowned private equity firms, TA Associates and Centerbridge Partners. SUMMARY: Our support engineers work within a team of technical specialists focused on resolving our customer technical issues via email, phone and live troubleshooting sessions, guaranteeing smooth experience with Netwrix products. Please respond in English. WHAT YOU WILL BE RESPONSIBLE FOR: Providing technical support and implementation assistance to existing and evaluating customers; Assisting Sales teams with technical issues that come up during the pre-sale phase; Working with the ticket tracking system (open, update and close support tickets); Answering phone calls from customers; arranging remote troubleshooting sessions; Communicating the issues to the next level for further resolution if needed; Assisting your teammates and other colleagues on the topics within your area of expertise; Contributing to the product development based on the customer feedback; Managing your own testing lab. WHAT WE EXPECT FROM YOU: IT background or strong addiction to IT; English – Upper-Intermediate or higher level; Excellent verbal and written communication skills; Customer service-oriented nature, desire to help people; Logical and analytical skills; Patience in problem solving and troubleshooting; Passion in learning new software and technologies, constantly improving your skills through trainings and self-education. WHAT WOULD BE A PLUS: Basic knowledge of PowerShell and SQL; Troubleshooting skills (reading logs, building reports, testing) Knowledge of general Windows administration; Experience with Active Directory, SharePoint, IIS, networking. Why You’ll Love Working at NETWRIX: Employment according to the Labor Code; Additional paid day off at your B-day; Excellent Health Benefits; Wellness Programs (walking challenges, virtual yoga classes, and virtual stretching exercises); Challenging projects and opportunities for Career Advancement; Casual and Innovative Upbeat Work Environment; Team Orientated and Collaborative Colleagues. All Told…We’re a Culture that Truly Cares About our Employees, and Their Voice to Help Us Thrive! We welcome people across all different backgrounds and experiences and look forward to hearing from you! NETWRIX is an Equal Opportunity Employer