Reception Agent

Reception AgentWe are looking for an enthusiastic and passionate individual to join our fantastic Front Office team.The Lanesborough.Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and Londons most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.Oetker CollectionMasterpiece HotelsOetker Collection hotels are true masterpieces located in the worlds most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.As a Receptionist you will be the welcoming face of the hotel ready to create the perfect first impression; always ready to provide exceptional service in a professional and efficient manner. We constantly strive to connect with our guests, aiming to create the environment of home in essence their true London Residence. You will be key to creating memorable moments by efficiently communicating guest preferences and relevant information with every department. You will be a great team player with a real passion for exceptional customer service. The role will be required to cover various shifts and assist throughout the Front Office as needed.The ideal Receptionistcandidate would be able to demonstrate the following attributes.Previous experience within Front Office in a 4* or 5* establishmentis essential and experience in the luxury London market would be preferred.Excellent command of the English language and a second language would be preferredImmaculate grooming standardsShow drive for Excellent Customer Service Ability to work on own initiative is essentialKnowledge of Opera system would be preferred Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.In returnWe offer fantastic industry leading rewards and benefits:Private Medical InsuranceDental and Optical BenefitsMeals on DutyEnhanced Pension SchemeSeason Ticket LoanLanesborough Wellbeing initiativesCycle to Work SchemeDry CleaningSocial and sports ActivitiesDiscounts on food, drinks and beauty service around Victoria areaRecognition and career developmentReferral Scheme where you can Recommend a friend and earn moneyAward programmes throughout the year with generous prizesLong service awardsInternal transfer and promotion opportunitiesTraining and development opportunities with a strong focus on career progression and personal growth*Terms and conditions apply to all benefits.EligibilityIn line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment processAMRT1_UKCT