Customer Service Executive

Hybrid working; This position will allow you to work 2 days at home and 3 days in the offices  Salary : £25000 plus an opportunity to earn an additional 5%    Hours :Monday – Friday, 37.5 hours and you will need to be flexible  between the hours of 8am and 6pm A fantastic opportunity has become available for an experienced Customer service executive to join a team whereby you would manage various client enquiries . Managing client accounts and relationships and no two enquiries will be the same  As a Customer Service Executive you will be responsible for  Assist customers with various enquiries via email and on the telephone Managing business customer relationships  Handle general customer communication from the initial point of contact through to completion Manage complaints where required  Liaising with third parties and internal departments to support each customer enquiry  Transfer calls to relevant departments  Complete lots of administrative tasks    Experience required  Previous telephone based customer service experience ideally  Strong communication skills and experience Ability to work under pressures  Good administration skills and experience Ability to multi task and organise your workload Have the ability to multitask and spin lots of plates whilst working to deadlines. Good knowledge of Microsoft Office, particularly Excel and Outlook Plus Fantastic benefits which include the following : Hybrid working  Pension - up to 15% contribution  Employee car scheme  well being hours  Employee car scheme  Gym memberships  Car schemes  Holiday of between 25 and 30 days dependant on level of service  Enhanced maternity , paternity and premature baby leave  Learning hours And several more  If this sounds like your next role, please get in touch with Fran Curtis at Dynamite Recruitment on (phone number removed)