Case Administrator

Gray & Associates Recruitment Services have been appointed as sole agency to recruit three new team members for our client Global Mediation offer a confidential non-judgemental service designed to resolve disputes between parents/care givers and local authorities surrounding the SEND needs of young people in education. The team are tasked with delivering a high-quality service that not only meets the contractual obligations to arrange mediation within statutory deadlines, but also makes a significant difference in the lives of their customers. This is not just a job it is an opportunity to enjoy a rewarding career within a growing organisation. Key responsibilities include: * Mediation Case Management: You will be arranging and managing the arrangements for mediation, ensuring all parties are informed and prepared. This responsibility allows you to directly contribute to the resolution of complex issues, making a tangible impact on customer’s lives. * Problem Solving: Your creative and effective problem-solving skills will be a beacon of support to the mediation team and customers, helping to overcome challenges and improve service delivery. Your innovative solutions will drive the service quality to new heights. * Team Collaboration: As an integral part of the case management team, you will collaborate closely with various stakeholders. This role provides a platform for you to foster a unified and efficient approach to case management. Your collaborative efforts will not only strengthen the team dynamics but also enhance the overall performance, making a significant contribution to their mission. The ideal candidate will: * Strive to consistently provide outstanding customer service and care, ensuring all stakeholders in the process are well-served. * Exhibit a telephone and email etiquette that is both professional and exudes confidence. * Demonstrate strong communication skills, exercise sound judgement and diplomacy. * Be self-motivated, highly organised and work as part of a team. * Have the ability to work in a busy office environment and have a flexible and adaptable approach. * Possess a positive outlook and demonstrate a strong commitment to fostering an inclusive and diverse work environment. As a SEND Case Administrator, you will play a pivotal role in maintaining Global Mediations reputation for excellence and our commitment to providing the highest quality service to their clients. This role is a rewarding journey for a proactive, solution-oriented professional with an understanding of the SEND landscape and a passion for making a difference. Your work will not only drive their success but also create meaningful change in the world. This is more than a job - it’s a chance to make a difference. How to apply: Gray & Associates Recruitment Agency are sole agents on this role. Interested candidates are encouraged to submit CV’s as soon as possible as appointment will be made when the most suitable candidate has been interviewed. Gray & Associates is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity