Head Concierge

Are you passionate about providing exceptional service and looking to advance your career? We are seeking a Head Concierge, working within some of the most luxurious residential buildings in Manchester. With an expanding portfolio and multiple new buildings opening each year, this is a prime opportunity for those interested in progressing their career. Your Role As a Head Concierge, you will play a crucial role in ensuring the smooth operation of a building while delivering an outstanding experience for residents. You'll be responsible for maintaining high building standards, conducting regular security checks, ensuring compliance with health and safety regulations, and helping maintain the cleanliness of communal areas. You will work closely with the building management team to ensure everything runs seamlessly, preparing the property for visitors and showcasing the site at its best. Building strong relationships with residents and offering personalised service. Key Responsibilities Deliver exceptional customer service to residents and guests Manage customer queries and escalate issues when necessary Ensure health and safety compliance throughout the building Maintain cleanliness standards within communal areas Oversee front desk operations and perform general admin tasks Promote building events Prepare for resident move-ins, including creating tenancy agreements Assist with rent payments, debt management, and staff scheduling Report and address any maintenance issues within the building Liaise with contractors for maintenance visitsThe ideal candidate will: Have a passion for delivering outstanding customer service Communicate effectively with team members, residents, and senior team Exhibit strong time management and prioritisation skills Be self-motivated and capable of working independently Present themselves professionally at all timesShifts are either 07:00-15:30 / 12:30-21:00 Occasional Weekends Basic Salary - £28,500 If you're ready to contribute to a high-standard, luxury living environment and want to grow with a dynamic and expanding company, we want to hear from you