Service Desk Analyst / IT Support Engineer

Are you a tech enthusiast seeking an engaging, hands-on role where you can directly assist customers with their IT needs? As a 2nd line IT Support Engineer, you'll be empowered to expand your existing knowledge and expertise across various business IT systems and solutions. Our client believe in investing in their employees, so you'll have access to extensive training and development programs, allowing you to advance in your tech career. What we're looking for: Proficiency in handling various PC and laptop hardware Experience with Windows Desktop Operating Systems Familiarity with Windows Server (Apply online only)) Basic skills in firewall and router management Competence in Microsoft 365 usage and support Knowledge of basic networking concepts like DHCP and DNS Experience with Security tools (EDR/Spam and web filtering) Stellar customer service skills with prior customer-facing experience This opportunity is a hybrid role, based in the city of Dundee. You'll enjoy the best of both worlds, combining the flexibility of remote work with the chance to collaborate with your team to solve customer challenges