Product Support Specialist

Product Support Specialist Ledbury £28,000-£34,000 D.O.E. My client is an innovative and specialist engineering solutions provider for the agricultural industry sector. They are seeking a Product Support Specialist to diagnose faults with products, provide technical solutions to customers, provide product information to customers and assist with continuous improvement projects. Product Support Specialist Responsibilities; Liaise with customers and assist with their enquiries Diagnose faults and provide technical support for in-field products Assist with continuous improvement projects Develop installation instructions to improve customer clarity Provide technical support regarding all aspects of the product line Product Support Specialist Requirements; Previous experience in a Technical Support/Product Specialist position would be beneficial Experience with using MRP software in a manufacturing environment Excellent communication skills are essential Must be a team player Must have a UK Driving Licence and Valid Passport for travel Willing to travel to sites to understand the installation process This Product Support Specialist opportunity is based in Ledbury and is commutable from Malvern, Hereford, Tewkesbury and Ross-on-Wye. TPBN1_UKTJ