Serviced Delivery Manager

Systems Service Delivery Manager Department: Systems Operations and Support Location: Hybrid Job Overview We seek a highly skilled Service Delivery Manager to join our Systems Operations and Support team. You'll oversee operational performance and stability of business-critical systems, ensuring seamless service delivery. This role involves orchestrating successful service transitions and driving continuous improvement. Ideal candidates have a strong background in technology systems operations, especially within the telecommunications industry. Responsibilities Service Delivery: Oversee incident management, root cause analysis, change management, and operational performance. Service Transition: Lead transitions from project teams to BAU support, define acceptance criteria, and track outstanding issues. Collaboration: Act as the primary interface between SysOps, Business, and Customer Operations, building strong relationships and facilitating regular meetings. Person Specification Essential Criteria ~5+ years of experience in IT service delivery or systems operations ~ Strong track record in incident and problem management ~ Experience managing business-critical systems ~ Proven experience in service transitions ~ Experience in stakeholder management ~ Problem-solving and analytical capabilities ~ Ability to manage multiple priorities Desirable Criteria Experience in the broadband or telecommunications industry Familiarity with DevOps practices Qualifications ITIL v4 Foundation or equivalent certification Project or Service Management certification (e.g., PMP, PRINCE2) ITIL Expert or intermediate level certifications Agile/Scrum certifications Skills and Attributes Excellent communication and collaboration skills Leadership qualities Organizational and strategic thinking Solution-oriented mindset Strong relationship-building abilities