Customer Service Advisor

As a Customer Service Advisor you will be the first point of contact for customers. You will provide a professional and first class service at all times by answering in & outbound calls, live-chats and emails and manage customer complaints and queries. Hours - 8:30am-5pm Monday - Friday. This role will be fully on site in centrally based offices in Coventry Salary - £25,000  Duties: To handle customers across different platforms, Email, Live Chat and Telephony, both inbound and outbound. Resolve customer queries with the aim of right first time Record all customer contacts across all platforms updating systems accordingly Contribute to meeting team SLA’s over all communication platforms (Calls, Live chat, emails and queries) Maintain up to date query logs with agreed SLAs Logging and working returned post Experience: Proven experience in a contact centre environment Genuine passion for speaking to customers and an excellent communicator Excellent customer service skills Background within the Utility or Finance industry would be desirable Excellent problem solving skills Good IT literacy - Microsoft packages Strong team working ability