Repairs Administrator

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire and surrounding areas. We also recruit for Social Care and Public Sector roles. We are currently recruiting for an experienced Repairs Administrator to work for our client based in Newham and surrounding areas. Duties and Responsibilities: * To provide an efficient and effective front line service dealing with a variety of service requests and providing information and guidance relating to repairs within Housing services * To maintain a high-level understanding of end-to-end customer interactions and to ensure appropriate levels of understanding throughout the designated service. * To handle difficult or sensitive enquiries effectively using the appropriate body language, listening skills and rapport building. * To understand what matters to customers, and to ensure appropriate levels of understanding throughout the staff delivering services. * To work as part of the repairs contact team to drive an innovative and demand-driven approach to service development, and to ensure that the Service is responsive to public/client needs and achieves efficiency in operation. * To take card payments to pay for a council service when required following the correct security protocols. * To demonstrate alignment with the Council’s vision, aims and values. * To use effective communications, liaison and working relationships across the locality team. * To use all available information technology applications and other systems to provide information, advice and support for customers. Working Hours: 36 per week Monday - Friday Requirements: * Previous Repairs experiemce * Excellent customer service skills * Minute taking experience * Enhanced DBS * Proficient in Microsoft * Good Data Entry Skills If you have the relevant experience, please apply with your CV