Contact Officer
Location: Plymouth, Crownhill, Police Headquarters, Exeter
Salary: Grade 4 - Starts at £24,921 rising by yearly increments to a maximum of £27,351 per annum
Owing to the nature of the role, candidates will need to have reached the age of 18 by the start date.
Please read the shift pattern before applying to ensure you will be able to undertake the required shift pattern.
Salary:
- The commencing salary is £29,905 per annum inclusive of the 20% shift allowance plus a maximum of £2500 weekend working allowance (which is claimable).
- There is a potential to earn up to £35,321 this includes 20% shift allowance and up to £2500 Weekend working allowance (which is claimable) when you have reached 4 years service.
The Role
The Police are looking for friendly, patient, broad minded and positive individuals to join their Exeter and Plymouth Contact Resolution Centres, where you will play a critical role in the response to both emergency and non-emergency calls within Devon and Cornwall.
You will handle calls professionally with empathy and patience, listening to vital details and asking the right questions to log information quickly and accurately. You will be part of a wide team with extensive training and ongoing support provided. This role can be challenging at times but is very rewarding.
It s important to have emotional resilience within this role, as you will at times be answering calls from distressed individuals. No two calls are the same and at times you will handle sensitive information. You will be the first point of contact for the community and will provide help for people when they need it most.
They are looking for flexible individuals who are open to working shifts, including nights, weekends and some bank holidays. On top of your salary, you will qualify for enhanced shift allowance of up to 20% of your salary, as well as weekend working allowance.
Training Programme
You will join starting with the Initial training Course Monday to Friday from 08.30AM - 16.30PM for the duration of 6 weeks at Police Headquarters, Middlemoor Exeter. You will then begin your Contact Officer shift pattern and will be assigned a Tutor within the Contact Centre who will support the second phase of your training. There is an additional 2-week training course, again at Exeter Headquarters, before returning to the Contact Centre. You must be willing and able to travel to Exeter Headquarters regardless of your base station. Dates will be confirmed closer to the time of conditional offer.
No annual leave will be granted for the duration of the training courses due to essential learning. There will be no exceptions to this.
Benefits
- A competitive salary with yearly increments.
- 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time workers).
- Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
- Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5).
- Company sick pay.
- Competitive local government pension scheme.
- Job related equipment, as required.
- Free onsite parking at many police sites throughout the counties.
- Access to Group insurance scheme (via salary sacrifice scheme).
- Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services.
- Development and training opportunities.
- Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable Police Force, please click apply to be redirected to their website to complete your application.