Telephone Agent - Call Centre

1st Line OSM Contact Centre Agent Location: London (on-site) Work with one of the leading Digital transformation and IT service companies in the UK as a 1st Line OSM Contact Centre Agent. They work at the forefront of technology, partnering with government clients to provide cutting-edge solutions and to support vital services. As a 1st Line OSM Contact Centre Agent, you’ll play a crucial role in supporting government clients by managing incidents through specialised logging applications. Flexibility to carry out shift work is essential. You’ll be dealing with legacy infrastructure, for which comprehensive training will be provided, so you’ll be fully prepared to handle whatever comes your way. Flexibility to carry out shift work • Core Windows 2008/2012 Server Technology including knowledge of at least 3 of the following: Understanding of GPO and Active Directory, Active Directory, User Account Management, Analysis of Windows, Log Files, WIN7 Workstations • Familiarity with VMware technologies and server infrastructure • Strong understanding of Active Directory, GPO, and User Account Management • Experience with Windows 7 workstations and log file analysis • Ability to perform known implementation solutions • Bonus: 5% • DV Bonus: 10% • Annual Leave: 25 days public holidays (3 flexible) • Pension: Employee Discounts • Employee assistance programme/ virtual GP 1st Line OSM Contact Centre Agent