Repairs Coordinator North London

Repairs Coordinator North London £17ph Repairs and Maintenance North London - Office Based Monday - Friday (9:00am - 17:00pm) Looking for someone to start immediately Key Tasks / Activities / Responsibilities: Deploying emergencies to the correct operative - ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances - Supervisors to be made aware when emergencies are passed to OOH Dealing with resident queries, organising appointments with Trades people to carry out the jobs in a cost effective and organised manner Managing overdue orders ensuring completed on time Reporting operative issues to the area supervisor Ensuring that operatives are using and updating their PDAs correctly Ensuring jobs raised in the interface are booked in within target Arranging appointments for residents Dealing with queries from residents, changing appointments Printing and emailing all non PDA operatives works at the end of the working day Back up to all other planners, covering any absences Working in line with schedulers daily duties provided by line manager Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Key Knowledge Customer Service focused Excellent Communication skills Ability to identify problems Ability to identify customers needs Willing to go the extra mile to deal with a difficult situation Ability to prioritise issues Ability to meet tight deadlines Ability to work under pressure Attention to detail Team player