Aftersales Executive

A leading specialist and luxury Tour Operator is seeking an experienced Aftersales & Customer Service Consultant to join their team. A key role in contributing to the smooth-running of the Aftersales & Operations department with specific responsibility for providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners. This is a premium high-end tour operator and delivering excellent customer service is of the upmost importance to them; their goal is to create unforgettable holiday experiences for clients, and keep them coming back to us year after year. This position is on a hybrid working model, however slightly different with 2 days office and 3 days at home! JOB DESCRIPTION: Answer incoming customer phone calls and take appropriate action for each call Answer incoming customer emails and take appropriate action for each email Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate Liaise with suppliers to fulfil the customer request - e.g. flight seats, airport assistance Work with the Operations team to fulfil customer requests - e.g. extra hotel nights, dietary requirements Adopt company policies to resolve customer service issues, post and pre-sale Any other duties that the group requires relating to the operational running of the business. Deliver on personal, departmental and company targets as set-out by Operations Manager EXPERIENCE REQUIRED: The ideal candidate will have a "can do" attitude; possessing excellent communication and organisational skills. They will have previous customer service and/or aftersales experience from a Travel Company, with a customer focussed approach and the drive to exceed the customers' expectations. THE PACKAGE: Salary is £24K - £25K the hours are very sociable being Mon - Saturday office hours. HYBRID - BIRMINGHAM (2 days office 3 days remote INTERESTED? Follow the instructions to apply, attaching your CV. This vacancy is being managed by / (phone number removed)