Customer Service Administrator

Sales Administrator, Yarnton area Salary: up to £27,000 Due to the location you need to have a full driving licence with access to a car Role Overview: A busy role that requires a candidate with bags of common sense and a level headed approach to a busy day. Working in a team of six and wider team of 15 this is a busy role that would suit someone who has empathy and a bit of life experience when talking to customers. Key Responsibilities: * Provide quotations to B2B and B2C clients * Receive and process orders efficiently * Ensure orders are entered correctly to avoid processing mistakes and are communicated to the Transport team for scheduling * Handling road permits: initiate applications, maintain an updated register, arrange and process permit bookings and payments, and oversee renewals * Process customer payments securely and accurately, including credit card transactions and invoicing * Maintain accurate and up-to-date records, trackers related to customer service and complaint procedures * Maintaining and updating customer service databases and CRM systems * Assisting in continuous improvement initiatives by providing feedback on customer service processes Requirements: * Previous experience in a customer service or administrative role is essential * Strong communication skills, both written and verbal * Excellent organisational skills with high attention to detail * Handle multiple tasks and prioritize effectively in a fast-paced environment * Proficiency in Word, Excel, Outlook and familiarity with CRM systems * Positive attitude and a genuine passion for helping customers * Work independently and as part of a team