Retail Manager

Company Description BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Job Description As a retail manager your responsibilities include overseeing operations, supervising staff, ensuring customer satisfaction, managing inventory, upholding food safety standards, monitoring finances, and collaborating on marketing efforts. MAIN RESPONSIBILITIES: Develop a comprehensive understanding of the financial goals and work towards achieving them. Continuously monitor performance metrics, such as revenue, sales conversion rates, and average transaction value, to ensure targets are being met or exceeded. Monitor the work of all staff members and provide regular feedback and coaching. Conduct appraisals to assess performance, identify training needs, and recognise employee potential. Address any skill gaps through appropriate training initiatives. Foster a positive and motivated team culture that aligns with the BaxteterStoreys values. Hold regular team meetings to communicate targets, standards, and relevant company and client information. Conduct regular inspections to identify potential hazards and address them promptly. Keep the staff well-informed about changes, updates, and expectations. Encourage open communication channels to gather feedback, suggestions, and insights from employees. Manage and schedule in Marketing Campaigns that aligns with Baxterstorey and client specific requirements Develop and evolve the restaurant Menu and retail product spaces based on customer feedback and market trends. Regularly assess the customer experience and recommend and implement adjustments and improvements. Stay updated with the latest retail and restaurant industry practices, innovations, and technologies to enhance the overall experience. Ensure the implementation and enforcement of rigorous health and safety protocols in the front of house areas. Provide comprehensive training to employees on health and safety practices, emergency procedures, and compliance requirements. Encourage all team members to be creative and innovative. Plan, coordinate and execute events as per clients request and client events team Create reports for senior management and performance reviews in line with BaxterStorey company procedures Ensure that all financial reporting on evolution ( sales ,purchasing and accruals as well as client reporting is completed in a timely fashion; accurately and efficiently and in line with BaxterStorey procedures. Ensure a weekly stock take is carried out on a weekly basis and have sufficient par stock levels of all products required to deliver the Operation. To be responsible for ensuring storage areas are kept organised and cleaned and any maintenance or repairs are reported Qualifications Requirements and skills needed: Microsoft office applications including SharePoint, Forms, OneDrive, Outlook etc. Able to demonstrate your analytical approach to problem solving Have the ability to display a real passion for food and customer service You thrive on getting the best out of people and maximising commercial opportunities You draw satisfaction from managing, training and supporting a team Detail-oriented and high level of accuracy Have experience in an Manager role ideally in contract catering, High street or Hotel Good understanding of report writing and financial management. Possess excellent supervisory and communication skills Good delegation and influencing skills Willingness to learn and progress Be honest and trustworthy Team player Respectful Flexible and adaptable to change Possess cultural awareness and sensitivity Demonstrates sound work ethics Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations Additional Information Salary: £31K per year Benefits: 28 Days holiday including bank holidays Plus your birthday off 3 days grandparent leave Wedding/commitment day leave Free meals on shift Bespoke training and development opportunities Apprenticeships opportunities for all experience levels Pension and life insurance Discounts available on our HAPI app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme Interested? Even if you dont meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to set the standard and to be recognised for having the most inclusive culture in hospitality. TPBN1_UKCT