2nd Line Engineer

2nd Line Engineer Location : Macclesfield (Hybrid) Applause IT are recruiting for a 2nd Line Support Engineer to join an innovative IT company in Macclesfield. This hybrid role offers the opportunity to support a wide range of clients, leveraging your technical expertise with Microsoft products , Windows and Mac operating systems , and network troubleshooting . In this role, you will be responsible for providing 2nd line support for both hardware and software issues , administering and troubleshooting Office 365 workloads such as Exchange, SharePoint, and Teams, and configuring mobile devices. You will also manage and resolve LAN/WAN issues and work with VoIP solutions . Key responsibilities : Troubleshooting client hardware/software faults . Managing Office 365 environments , including Exchange Online and SharePoint. Troubleshooting network issues (DNS, DHCP, IP addressing). Configuring mobile devices and VoIP systems . Skills required : 4+ years in a technical role working with Microsoft products such as Intune. Experience with Windows and Mac client operating systems . Proficiency in troubleshooting LAN/WAN issues . Experience in Microsoft Windows Server (2012 R2 onward). Strong knowledge of VoIP solutions and Office 365 administration . Desirable skills : Exposure to Microsoft Azure Services . MSP experience and knowledge of cyber security . Experience with configuring routers, switches, and access points. Microsoft Certifications are a plus. Benefits include a company laptop, paid MS exams, and medical cover after probation. Click Apply Now if you are ready to take on a new challenge as a 2nd Line Support Engineer !