Company:
Lost Property, St Paul's - Curio Collection by Hilton
Location: London
Closing Date: 04/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
About the hotel
Curio Collection by Hilton is a global set of remarkable upper upscale hotels handpicked for their unique character and personality; each one a part of the fabric of the city it calls home. Lost Property is the seventh Curio Collection hotel opened in London.
Located on Ludgate Hill, just on the corner of St Pauls cathedral, one of the most iconic London landmarks, Lost Property hotel has 145 bedrooms, a restaurant and bar called Found, a coffee house called Tattle, and a gym.
Our
Found restaurant
has been nominated for the World Culinary Awards in the Best New Restaurant category and shortlisted for the Best F&B Marketing Campaign at HMA, Hotel Marketing Awards. The hotel has also won
Boutique Hotel of the Year in London
title at the Travel & Hospitality Awards 2023. What we offer Friendly, people focused team Excellent Company benefits including Your Inspirational Stay, when you can spend a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply) Development opportunity across the Dominus hotels portfolio, including several Marriott and Hilton brands Uniform and dry cleaning Meals on duty Pension Staff rate across all Hilton brands and across the Dominus hotel portfolio Staff events and recognition schemes About the role A Duty Manager works closely with guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is the first line of contact for all guest and security related issues.
Responsibilities and Duties:
People To act as an ambassador for the hotel and new starters Provide day to day operational support to all hotel departments Drive Front Office KPIs related to quality (TripAdvisor, Google+ etc). To support Front Office and hotels operation with highlighting departmental issues To always Display hotel culture & values Complete mandatory trainings & be aware of hotel policies Flexibility with a variety of all shifts as per business needs Flexibility to respond to a variety of difficult work situations To be the main contact for any guest issues, complaints and health and safety as well as security issues
Quality Occupy the hotel lobby and other public areas, particularly at busy times Engage Guests in conversation and provide general assistance Manage, record, and resolve promptly all Guest complaints Meet and greet VIP Guests and major corporate clients upon arrival Coordinate the services and special facilities provided to long-stay Guests Understand all credit procedures and ensure they are applied Stay current with all hotel products, services, policies, and emergency procedures Monitor Guest satisfaction reports and implement actions to improve results Handle, record and follow through with management issues or emergencies that arise Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
Profit To maximise room sales through a good understanding of room types and selling strategies To drive up sells in the Front Office by taking a pro-active approach To monitor room type and overall overbooking and take necessary actions when required To actively contribute to overall hotels target for HHonors enrolment on daily basis
Others Support in all areas of the business All other reasonable duties assigned by hotel management About you The preferred candidate for this position should possess the following qualifications: A minimum of previous supervisory experience in the Front Office department, preferably within a 4* hotel environment Strong motivation and the ability to perform well under pressure A proactive and hands-on approach to their work Good knowledge of Health and Safety procedures and security protocols Excellent leadership skills to effectively guide and manage the team Exceptional communication skills for clear and efficient interaction with guests and colleagues A passion for delivering exceptional levels of guest service Previous experience in handling guest complaints and familiarity with emergency procedures within a hotel environment Desirable skills and experience for this position include: Proficiency in using ONQ, the hotel's property management system, to effectively manage reservations, guest profiles, and other front office operations. Knowledge and experience with the Hilton brand, including its standards, procedures, and key performance indicators (KPIs). Familiarity with Hilton's loyalty program, Hilton Honors, and the ability to effectively handle guest inquiries and enrolments. Understanding of revenue management principles and the ability to contribute to maximizing room revenue and occupancy. Experience in managing and analysing guest feedback, online reviews, and surveys to identify areas for improvement and implement strategies to enhance guest satisfaction. Strong organizational and multitasking skills to handle multiple tasks and priorities in a fast-paced front office environment. If you would like to join a people focus team in a unique, new hotel, please do get in touch! We look forward to hearing from you.
AMRT1_UKCT
Found restaurant
has been nominated for the World Culinary Awards in the Best New Restaurant category and shortlisted for the Best F&B Marketing Campaign at HMA, Hotel Marketing Awards. The hotel has also won
Boutique Hotel of the Year in London
title at the Travel & Hospitality Awards 2023. What we offer Friendly, people focused team Excellent Company benefits including Your Inspirational Stay, when you can spend a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply) Development opportunity across the Dominus hotels portfolio, including several Marriott and Hilton brands Uniform and dry cleaning Meals on duty Pension Staff rate across all Hilton brands and across the Dominus hotel portfolio Staff events and recognition schemes About the role A Duty Manager works closely with guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is the first line of contact for all guest and security related issues.
Responsibilities and Duties:
People To act as an ambassador for the hotel and new starters Provide day to day operational support to all hotel departments Drive Front Office KPIs related to quality (TripAdvisor, Google+ etc). To support Front Office and hotels operation with highlighting departmental issues To always Display hotel culture & values Complete mandatory trainings & be aware of hotel policies Flexibility with a variety of all shifts as per business needs Flexibility to respond to a variety of difficult work situations To be the main contact for any guest issues, complaints and health and safety as well as security issues
Quality Occupy the hotel lobby and other public areas, particularly at busy times Engage Guests in conversation and provide general assistance Manage, record, and resolve promptly all Guest complaints Meet and greet VIP Guests and major corporate clients upon arrival Coordinate the services and special facilities provided to long-stay Guests Understand all credit procedures and ensure they are applied Stay current with all hotel products, services, policies, and emergency procedures Monitor Guest satisfaction reports and implement actions to improve results Handle, record and follow through with management issues or emergencies that arise Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
Profit To maximise room sales through a good understanding of room types and selling strategies To drive up sells in the Front Office by taking a pro-active approach To monitor room type and overall overbooking and take necessary actions when required To actively contribute to overall hotels target for HHonors enrolment on daily basis
Others Support in all areas of the business All other reasonable duties assigned by hotel management About you The preferred candidate for this position should possess the following qualifications: A minimum of previous supervisory experience in the Front Office department, preferably within a 4* hotel environment Strong motivation and the ability to perform well under pressure A proactive and hands-on approach to their work Good knowledge of Health and Safety procedures and security protocols Excellent leadership skills to effectively guide and manage the team Exceptional communication skills for clear and efficient interaction with guests and colleagues A passion for delivering exceptional levels of guest service Previous experience in handling guest complaints and familiarity with emergency procedures within a hotel environment Desirable skills and experience for this position include: Proficiency in using ONQ, the hotel's property management system, to effectively manage reservations, guest profiles, and other front office operations. Knowledge and experience with the Hilton brand, including its standards, procedures, and key performance indicators (KPIs). Familiarity with Hilton's loyalty program, Hilton Honors, and the ability to effectively handle guest inquiries and enrolments. Understanding of revenue management principles and the ability to contribute to maximizing room revenue and occupancy. Experience in managing and analysing guest feedback, online reviews, and surveys to identify areas for improvement and implement strategies to enhance guest satisfaction. Strong organizational and multitasking skills to handle multiple tasks and priorities in a fast-paced front office environment. If you would like to join a people focus team in a unique, new hotel, please do get in touch! We look forward to hearing from you.
AMRT1_UKCT
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Lost Property, St Paul's - Curio Collection by Hilton