Customer Service Advisor

Work 3 weeks a month from home The Company Our award-winning client who are based on the outskirts of York are a nationwide insurance provider specialising in pet, equine, wedding, cycling, fishing, golf and much more. Winners of ‘Insurer if the Year’ at the Yorkshire Financial Awards three years in a row. The recognition doesn’t stop there; the Moneyfacts Consumer Awards 2024 saw them crowned winners of the ‘Best Claims Service’ category! In fact, they have scooped up 20 awards in the last 5 years. The Role Reporting to a Customer Contact Team Lead, the Customer Contact Advisor role will handle calls from existing and new customers answering and dealing with their enquiries in a professional, friendly and helpful manner. This role is hybrid. You will work the 3rd week of every month in the office. The rest you will work from home * Establishing new customer insurances policies. * Servicing and administering existing customer insurance policies * Liaising with insurance brokers in the administration of their customer requirements * Developing and maintaining a rapport with customers to actively encourage a strong brand relationship and customer retention * Advancing your learning and development environment to gain a deeper understanding of the company’s culture, values and identity. Key Skills and Experience * Strong work ethic which will thrive in a fast paced and busy working environment * Customer focused and always looking for the best outcome * Ability to navigate bespoke computer systems * Excellent communication and interpersonal skills * Effective teamworking and organisational skills with a strong attention to detail * Excellent time management * Insurance or financial sector experience (Preferable but not essential) Benefits * £22,300 - £24,804 annual salary * Up to 33 days holiday + long service increase * Up to 5 days annual paid sickness leave + long service increase * Hybrid / remote working. * Flexi-time policy * Family friendly benefits & staff policy discount * Employee Assistance Programme * Private health insurance. * Free staff gym * Free parking * Discounted onsite kindergarten * Workplace pension scheme