Inbound Coordinator

As one of the largest powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we'd love to hear from you. We have a fantastic opportunity for an Inbound Coordinator to join our friendly, professional team in Wakefield. The salary for this role is £25,000 plus bonus, healthcare, and pension. AFI Rentals is a leading provider of access solutions with over 6,000 machines available for hire by the construction industry alongside accredited training. We are currently looking to recruit a motivated B2B Inbound Coordinator for the core business to maintain contact with our busy customer base, operating from our Wakefield site to support the growing demand within the business. Working hours are 8.00am to 5pm, Monday to Friday. About the Role Inbound role in a busy sales office with an element of returning customer calls. Taking responsibility for all inbound calls while supporting two fellow inbound apprentices Working in conjunction with 20 other sales team members based in the Wakefield/Rotherham sales office. Providing site equipment for some of the largest construction projects in the UK. Resolving customer queries. Using extensive product knowledge to keep customers informed of our products/services. Support colleagues who are working towards completing an apprenticeship.We would welcome applications for this Inbound Coordinator role from candidates with the following skills: sales, administration, sales executive, client support, cross-selling, telephony, inbound, outbound, order processing, IT literate, presentation, Internal Sales Executive, B2B, and construction. Benefits 25 days holiday, plus statutory holidays. Inclusion in a profit share scheme. An auto-enrolment pension scheme with employer contributions (from age 22, but voluntary enrolment can be made before this age. Opt-out available). Death-in-Service benefit of 2 x salary. Healthcare cash plan. MyAFI - a comprehensive employee benefits, rewards, and discount programme. Benefits include the Cycle2Work Scheme, Aviva private medical insurance, and holiday trading, to name a few. Guaranteed Christmas bonus. Essential Skills The ideal candidate for this Inbound Coordinator role: Previous experience dealing with customers over the phone and via alternate modes of communication Ability to communicate and work well with other team members and delegate in a small team environment The confidence to resolve complicated customer queries Demonstrable experience in meeting service levels Experience in roles involving but not limited to - retention, inbound customer contact & direct sales. Excellent organisational skills with a high degree of accuracy when dealing with costings Ability to prioritise workloads Desirable Skills An understanding of the hire industry or construction industry would be an advantage. Don't miss out - apply today! About Company AFI Group is a leading provider of access solutions, from the hire and purchase of access equipment to accredited training and service/maintenance of machines. With a current network of 21 hire locations across the UK, AFI has a strong emphasis on Health and Safety and is proud to hold various accreditations (ISO9001, ISO14001, ISO45001, 5* Achilles BuildingConfidence, Gold RoSPA award - to name a few). Please note that we operate a 2-stage interview process and online testing to screen candidates