Tenant Liaison Officer

Tenant Liaison Officer Location: We have positions based in both Wrexham and Rhyl. Salary: £27,000 to £28,000 with a car allowance of £3,000 pa. We also offer enhanced employer pension contributions and access to training and development opportunities. Contract: Full time, permanent. Sustainable Building Services is a multi-award-winning retrofit decarbonisation turnkey service provider and principal contractor delivering at scale across all housing tenure types, including social, owner-occupied and private rental homes. We are now recruiting for a Tenant Liaison Officer to join our growing team. Tenant Liaison Officer – About the role: In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the client and company engagement procedures. Key Responsibilities: • To provide consultation and support to residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction. • Identifying vulnerable tenants and any additional needs they might need to accommodate for them. • Ensuring that any problems/issues are dealt with promptly. • Managing the customer/resident journey whilst following the client and company engagement procedures. • To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. • Carry out: choice events, consultation events and individual consultation with residents regarding future work. • Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. • Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate. • Agree access arrangements with the resident and book appointments to enable the work to their home. • Ensure relevant communication packs are set up for new contracts. Team Responsibilities • Carry out customer care duties between clients, SBS, the tenants and sub-contractors. • Collaborate with other project stakeholders as required • Assist the customer care manager filing reports for company directors. • Support colleagues as and when required • To act in the best interests of the company at all times Health & Safety / Legislative Requirements • Complete all site compliance paperwork and TLO trackers as required • To perform all duties in line with company guidelines and legislative requirements What we need from you • 1 year in a customer facing role within the building industry • A full driving licence along with the ability to drive where required by the company • Good level of written & oral English • Strong social skills / high levels of emotional intelligence If you feel you have the skills and experience to be successful in this role then apply today