1st Line Support Analyst

IT Service Desk Analyst (1st Line Support Analyst) – Stockport Are you passionate about delivering exceptional IT support and client service? Join Sharp IT Services as an IT Service Desk Analyst, where you’ll play a key role in resolving client issues and ensuring satisfaction. Reporting to the Helpdesk Team Leader, you'll work within a dedicated team to provide top-tier support to a diverse client base, with opportunities for personal development and technical growth. Key Responsibilities: Manage and resolve support tickets, ensuring clear communication with clients. Meet Key Performance Indicators (KPIs) to maintain a high standard of service. Continuously develop technical skills to enhance your expertise. Prioritise daily tasks in line with client expectations. Act as a positive and professional representative of Sharp IT Services. What We’re Looking For: Friendly, personable, and professional approach. A passion for growing your IT skills and knowledge. Strong written and verbal communication. Basic knowledge of Microsoft Server, Desktop OS, 365, Azure, networking, and virtualisation. Understanding of backup and anti-virus solutions, and Remote Monitoring tools. This is a hybrid role working 3 x out of our Stockport office offering flexibility and the chance to grow within a forward-thinking IT team. Ready to make an impact? Apply today!