Sytner Group is looking for motivated and committed field-based Trade Sales Representative to join our outstanding Trade Parts team.
As a Sytner Trade Sales Representative, you will demonstrate a 'One Team' approach, and communicate effectively with existing and new potential customers. In this position, you will carry out face-to-face sales calls with each call requiring a specific business purpose that adds value both for Sytner and the customers you visit. A business purpose will include, but not limited to, the following
- Special sales promotions
- Competitor information gathering
- A customers Highest Value Need (HVN)
- Information on each customer's buying habits/decisions
- Customer complaints
- Customer service requirements
- Web Parts enrolments
Key responsibilities in this role include:
- Using the relevant questioning techniques, understand the customers' needs and communicating with all customers professionally.
- Deliver the required output in line with business KPI's, contributing positively to the overall company performance
- Maintain a good working knowledge of current product and sales campaigns across the Mercedes-Benz product range and communicate this effectively to our customers as appropriate
- Positively contribute to providing the highest level of customer satisfaction
- Positively contribute to creating a dynamic and fun working environment.
- Fully comply with all GDPR and other regulatory obligations as required by the business
- Ideally you will demonstrate a professional curiosity necessary to maintain an up to date understanding of our products and services and be able to share that with our customers
- Undertake any other duties reasonably requested
About You
Ideally, you will have the following skills:
- Articulate and excellent communicator
- A passion for delivering exceptional customer service
- Field based sales experience
- Able to multi-task and use own initiative
- Able to maintain a calm and professional demeanour at all times
- Comfortable speaking to customers face-to-face with the ability to adapt to different personality styles whilst always maintaining a professional but friendly approach
- You must hold a clean and full driving licence
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here.
Unsure? Read on
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
