CUSTOMER SERVICES ADVISOR

A Housing Association based in West London seeks an experienced and enthusiastic Customer Services Advisor to join their housing team. This is a part time position working Monday to Friday (one full day and 4 days working from 10am-2.30pm). After the initial training period, the option of working from home one day a week is available. DUTIES WILL INCLUDE: - Investigating and resolving customer queries from start to finish across all channels: phone, email, webform, face-to-face, and social media, and providing advice and guidance on a range of issues - Supporting customers to access online services - Taking reports of anti-social behaviour, gathering evidence and making decisions on next steps - Answering tenancy management-related customer queries - Supporting the housing team by writing to customers about related services and issues - Working with third parties to resolve queries - Supporting other areas with handling phone contact when required - Assisting with administrative tasks including new and expired third party authorisations - Carrying out any other reasonable duties to deliver great service KEY SKILLS AND ATTRIBUTES INCLUDE: - Excellent verbal and written communication skills - First-class customer service, preferably in housing or repairs - MS Office (Word and Excel) - Experience in Microsoft Dynamics 365 would be an advantage - Having a good understanding of GDPR and data requests If you are an adaptable, methodical, organised and digital- savvy team player, who respects and embraces difference we want to hear from you