IT Support Apprenticeship

Are you ready to kickstart your career in the dynamic world of Information Technology? Do you have a passion for problem-solving, a hunger for knowledge, and a desire to work with cutting-edge technologies? If so, we have the perfect tole for you! We're working with a trailblazing technology company at the forefront of innovation, providing tailored IT solutions to empower businesses and individuals alike. They believe in fostering talent, cultivating creativity, and embracing the ever-evolving landscape of technology. Having successfully supported apprentices with Baltic in the past, they're now looking to grow the team further with an individual who is keen to progress to an IT technician role by gaining experience with hands-on IT issues and working with the IT service desk. In this role, youll work towards your IT level 3 Support qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Your time will be spent on both an IT service desk and also training as a photocopier engineer, providing hardware support Respond to support requests by efficiently identifying, logging, and categorising incidents. Leverage your strong problem-solving and troubleshooting skills to provide top-notch 1st Line IT technical support and print hardware support. Installation of photocopiers/networking of print and scan configuration Repairing photocopiers and print devices (manufacture training to be provided). Provide field support for service issues which will involve mechanical maintenance Work closely with cross-functional teams, gaining exposure to various aspects of IT operations. Gain hands-on experience with cloud platforms and services. Learn and implement best practices to fortify their systems against cyber threats. Assist in managing and optimising their network infrastructure. Proactively work to ensure all systems are up-to-date and secure. Install, build, and configure a diverse range of software and hardware while diligently responding to requests for support. Keep clients informed of updates and progression, adhering to Service Level Agreements. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £13,000 - £15,000 per annum Working Monday-Friday, 8.30am-5pm 28 days holidays including bank holidays Company pension scheme Desired Qualities, Skills and Knowledge: Passion for technology and IT An eagerness to learn and a genuine interest in staying abreast of the latest IT trends. Proactive approach to taking on new challenges and responsibilities. Collaborative spirit with excellent communication skills. A grade 5 in English and a grade 4 in Maths at GCSE is required for this role Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. Next Steps: If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. TPBN1_UKTJ