Reception and Reservations Manager

Reception Reception Manager Near Truro Immediate Start Award Winng resort operation Exciting venture based in a luxury 5* hotel Cornwall Staff Agency are looking for a talented and passionate food and beverage Manager to join our client's busy 5* award-winning hotel. Set on the Roseland Peninsula, the hotel benefits from spectacular sea views located south of Truro. The ideal person will have experience within a similar role at a similar level. You must be focused, driven and passionate whilst also being engaging with the team. Join a small successful team with breathtaking views Varied and interesting role Hands on 5* operation- we are looking for someone who can lead a team in a luxury hotel with a bar and restaurant operation. The Role – Office Manager The aim of this position is manage and support the Reception team and Reservations Office within Cornwall's highest rated 5* Country House Hotel. Supporting them in delivering the highest level of service from the moment the guest makes their reservation, right through to their departure. The role is full time over 5 days, consisting of primarily Monday to Friday, with the need for flexibility to cover the needs of the department. The role requires an organised and efficient candidate who can multitask and manage several teams simultaneously. They must be standards driven, as the service given to all guests is of the highest level and importance. Whilst reporting directly to the General Manager, you will be supported in aspects of your role by the Assistant Office Manager, and working alongside the Reservations Manager you will create the management team of the Office. Whilst all of the above is mandatory we are also looking for a candidate who can join our fun family firm. You must be able to build a rapport with your colleagues and the ultimate goal is to enjoy your job. Candidate Criteria This is a very high-quality operation and accordingly, candidates must have had significant exposure to top-quality hotel and leisure environments. Whilst at one level this is a traditional business, it is also progressive, and candidates should be able to demonstrate a much more contemporary outlook on life and an ability to adapt to a fast-moving, busy operation. The Office Manager position offers a great deal of variety and expose to different elements of the hotel, therefore an understanding of its operations would be advantageous but is not essential. From telephone bookings to written correspondence, chauffeur arrangements to spa bookings the department is the hub of all guest interactions. You will assist with our guest requirements and bespoke services and ensure that we build good relationships with our discerning guests. The Reception and Porter team are the first and last faces of the Hotel, creating lasting memory. Essential Requirements and skills Experience in managing an office in a Hotel environment. Demonstrable experience in team management and leadership. High levels of customer service are essential for this role. IT literate – Office 365, proficient in Excel, word and Outlook. Excellent use of written English. Numerically literate, comfortable working with numbers, making sense of metrics and processing figures. Experience in staff rota management. The ability to exercise discretion is essential. A good understanding of GDPR is required Previous experience working in a reservations office would be desirable. A proven experience operating a Property Management System is essential. This position is based from the Hotel and home working is not available, please consider the commute prior to making an application. Please note that a relocation package can be discussed, with the option of a cottage near to the hotel for accommodation. Background This amaxzing and beautifully located hotel, positioned as ‘the country house hotel by the sea', is Cornwall's top luxury hotel. Sitting in its own grounds, overlooking a beach with perfect sea views, the hotel offers traditional standards of comfort, luxury, and service that are increasingly difficult to find in the modern world. Rated by the AA as an 5-hotel. The hotel is set in some 8 acres, has 45 well-appointed rooms, a traditional ‘Dining Room' and a fine dining restaurant. In addition, the hotel offers a broad range of leisure facilities including tennis, croquet, indoor and outdoor swimming pools, a small spa with two treatment rooms and a 38' motor launch which takes guests on excursions. The hotel has now also entered a phase of significant growth with the development of further accommodation and improvements. Package benefits We pride ourselves on our team loyalty and longevity. Our current benefits package is progressive and detailed below: Staff meals whilst on duty Uniform 50% discount for you and your family/friends in our restaurants 50% discount in their award winning Spa Enhanced Pension contributions Discounted rates of 50% in some of the world's most exclusive hotels and venues Hospitality action support, available when you need it We will also invest in people who invest in themselves and assist with your future development. Generous, non-contractual, tronc gratuities system If you would like to be considered for this exciting and unique position, then please apply today. We endeavour to contact all candidates. This is a Full-time, Permanent role. Pay: From £35,000.00 per year, which can include additional pay: Loyalty bonus Tips Working schedule: Monday to Friday To find out more about this exciting opportunity, please send your cv in the first instance. Indeed1

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