Maintenance Controller

Maintenance Controller - South Normanton Salary: £28,000 OC19103 Working hours: 42.5hr Week, Monday - Friday days Are you looking to work for a family owned business who are proud to be the UK's largest Iveco Dealer Group & Fiat Van dealer? This is a company that has 13 full-service dealerships around the UK and looking to expand as a business. This company is looking for someone is ideally fluent with speaking German. If this is something you're interested in, apply today! Fantastic benefits package that includes: Increased holiday entitlement with length of service. Long service awards. Recruitment incentive awards. Healthcare scheme. Cycle to work scheme.Role: Working as part of a team the post-holder will need to work alongside colleagues of differing abilities sharing their experience and knowledge to provide customers with a high level of service delivery. To ensure that all incoming calls are answered as soon as is reasonably possible and in line with the service centre terms of service. To select suitably qualified and equipped suppliers to effect service and repairs, ensuring that the most cost-effective option is used as a first choice. To co-ordinate all breakdown and call handling incidents in line with any pre-determined customer SLAs and special procedures. To ensure that all incidents are progress-chased through to completion, keeping the customer always informed. To maintain individual incident records, noting all updates on R2C. To control the maintenance, breakdown, and accident incidents on a varied range of equipment and contracts, which are operated by both internal and external. Liaise with Maintenance Control Manager / Fleet Engineers / Contract Managers / Customer on all servicing and MOT requirements ensuring all services & MOT are planned and completed in-line with specific customer and manufacture requirements. To ensure all maintenance record are kept up to date through our supplier portal. Ensure all procedures are adhered to and report all incidents of non-compliance. To cover out of operating hours support for customer breakdowns leasing with both the customer and supplier to ensure all incident are progressed through to completion. To ensure that the workplace maintains a tidy and professional image.Requirements: Experience in the motor vehicle industry including compliance would be advantageous but full training will be given to right candidate. Experience of working in a fast paced and demanding customer environment, with a flexible approach towards meeting the needs of the customer Self-motivated and able to communicate clearly in both verbal and written formats Ability to work under pressure with minimal supervision and be a team player Well organised, taking ownership of tasks and being able to work to detail Knowledge of Microsoft Office applications - an understanding of Maintenance Management Systems would be advantageous German speaking All applications will be treated with the utmost confidentiality INDOJ Consultant: DBilly Olivier Octane reference: Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments