Senior Account Manager

Senior Account Manager Location: Manchester Drive Client Success to New Heights: Take the Lead as Our Senior Account Manager!  Are you ready to play a pivotal role in managing one of NES’s largest global accounts? We’re looking for a proactive professional to drive innovation and uphold best practices within our account management team. In this role, you’ll work closely with a team of three Account Executives, setting a high standard by implementing new ideas, promoting continuous improvement, and delivering exceptional service at every level. This is a unique opportunity to make a real impact, strengthen client relationships, and contribute to the success of a major global account. What You’ll Be Doing 💼💻 Manage Contractor Base: Develop strong relationships with contractors, support escalations, and retain talent through continuous engagement. Candidate Sourcing and Marketing: Identify and attract top candidates through various channels such as job boards, databases, LinkedIn, and professional networks. Client and Candidate Relationships: Build credibility with candidates and clients by demonstrating sector knowledge and staying informed on market conditions affecting roles and rates. Team Oversight and Performance Management: Guide and support the Account Team, ensuring adherence to KPIs, compliance requirements, and team development through regular reviews, training, and tailored management. Account and Budget Management: Oversee account deliverables, manage budgets and objectives, and provide input on financial targets to meet organizational goals. Reporting and Analytics: Produce detailed reports on account performance and activity, tailored to client and internal stakeholder requirements, using tools like Bullhorn, Cube19, and client-specific metrics. Client Review Meetings: Lead regular client review meetings (annual, quarterly, or monthly) to strengthen relationships and address account needs. Service Improvements and Compliance: Drive service improvements, stay current on relevant legislation, and ensure compliance with NES Fircroft’s Code of Conduct and HSE policies. Candidate Sourcing and Marketing: Identify and attract top candidates through various channels such as job boards, databases, LinkedIn, and professional networks. Client and Candidate Relationships: Build credibility with candidates and clients by demonstrating sector knowledge and staying informed on market conditions affecting roles and rates.Why NES Fircroft? 🌟 Financial Stability: Enjoy a highly competitive base salary complemented by a robust bonus scheme. Work-Life Balance: Benefit from a flexible work-from-home policy (2-3 days per week) once settled in your role, plus a 4 pm finish every Friday. Giving Back: Take advantage of one paid day for charity activities, with frequent opportunities to join charity events. Generous Time Off: 32 days of holiday (including bank holidays) with one additional day per year of service, up to 37 days, plus the option to purchase an extra 5 days annually. Growth and Development: Receive comprehensive training, ongoing guidance, and a clear path for career progression. Future Security: Access life insurance after one year of service and a company pension plan (5% employee contribution, 3% employer). Health and Fitness: Participate in the Cycle to Work Scheme. Family and Festivities: Enjoy extra time for family with a holiday season close-down. Team Spirit: Thrive in a lively, supportive environment with regular team outings and events, a tight-knit atmosphere, and continuous opportunities for professional development and advancement.What We’re Looking For 🎯 Account Management Experience: Minimum of 5 years in Account Management, with a track record of managing and maximizing account opportunities. Stakeholder Engagement: Skilled in working with senior stakeholders and effectively delivering on project objectives. International and Sector Experience: Ideally has experience managing international accounts, particularly within the oil & gas sector or Middle East region. Cross-Selling and Revenue Growth: Proven ability to expand account opportunities through cross-selling services, departments, and project volumes. Sales and Target Achievement: Takes a hands-on approach to meet individual and team sales targets. Client Knowledge and Communication: Strong understanding of customer needs and business opportunities, maintained through regular account reviews and client communications. Problem Resolution and Retention: Skilled in managing escalated client or contractor issues, ensuring client retention and consistent growth. Contract Negotiation and VMS Tools: Proficient in negotiating contractual terms at a senior level and ideally experienced with the VMS tool Fieldglass.Who We Are 🌍 NES Fircroft is not just another recruitment agency. We’re a powerhouse in the engineering sector, dedicated to matching top talent with top-notch companies. We’re all about innovation, growth, and a little bit of fun along the way! Power the change towards a brighter, sustainable future