Customer Service Advisor

Customer Service Advisor Starting Pay: £11.44 per hour, rising to £12.04 per hour after 12 weeks Position: Temp-to-Perm Location: Wrexham Hours: Monday to Friday, 09:00 - 17:00 Additional Benefits: Friendly working environment 25 days holiday plus bank holidays (upon becoming permanent) Accessible via public transport, free on-site parking The Role: Our client, a leading provider in the education industry, is expanding their team and seeking a Customer Service Administrator to assist with learner queries and data entry. Full training will be provided. Key Responsibilities: Managing incoming calls Uploading learner information into a bespoke system General data entry tasks Liaising with training officers, companies, and apprentices Reviewing and validating recorded data Occasionally making outbound calls The Ideal Candidate: The successful Customer Service Administrator will possess: Excellent customer service skills with confidence in handling inbound calls Strong attention to detail and accuracy Proficiency in Microsoft Office and general computer literacy An understanding of safeguarding practices Strong communication skills (listening, verbal, and written) About Our Client: Our client is a well-established learning provider in the Wrexham area, seeking additional administration support. They offer a supportive work environment with comprehensive training. To Apply Travail Employment Group is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days you have not been successful on this occasion and unless otherwise advised. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training, and qualifications our client considers necessary for this position